Shipping policy
Shipping Policy
Production & Shipping
Every AURA Jewellery piece is carefully crafted and prepared with attention to detail.
Some of our jewellery pieces are made-to-order and personalized specifically for you, while others are ready-to-ship items. Processing times may therefore vary depending on the product ordered.
Personalized jewellery requires additional craftsmanship, customization, and production time to ensure a refined and meaningful final result.
Estimated Processing & Delivery Times
Personalized & Custom Jewellery
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Production time: 4–8 business days
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Standard shipping time after dispatch: 4–7 business days
Ready-to-Ship Jewellery
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Processing time: 1–3 business days
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Standard shipping time after dispatch: 4–7 business days
Please note that all delivery times are estimates and are not guaranteed.
Shipping Information
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
We currently offer standard shipping only.
Shipping times may vary depending on:
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destination country
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customs processing
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carrier delays
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seasonal demand
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public holidays
AURA Jewellery is not responsible for delays caused by shipping carriers, customs clearance, or circumstances outside our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping information, please contact us as soon as possible at:
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
However, once an order has been handed to the shipping carrier, delivery responsibility is transferred to the carrier.
Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees depending on your country’s regulations.
These charges are the responsibility of the customer.
Contact
For any shipping-related questions, please contact: